Liberal Burblings

Live from the land of the free and the home of the brave – or “Barry’s Place”, as I call it.

After 30 odd years of working (broadly) in business and having studied businesses (a tiny bit) and taken an interest in them for a long time, it was a pleasure yesterday to experience what I think is as near to the perfect business as you’ll get.

I’ll let you guess which one it is. But the whole experience of booking with them and then receiving their service has been a great pleasure. Above all, you get the over-whelming impression that they actually want to do business with you, and like having you as a customer.

A courtesy call a few days before your experience. Staff whose smile actually seems genuine. And those little unexpected incidents or accidents which happen in any business, seem to be turned into an opportunity to enhance the customer experience.

Go on, guess.

Oh well, here’s a clue.

photo credit: Christopher Isherwood

PS. Yes I know about the carbon. In my defence we’ve had endless UK holidays for years and this is a special occasion.

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